Rates
Rates are quoted in South African Rands (ZAR). Rates, conditions and information are subject to change without notice. Rates include maintenance, oil and VAT, but exclude fuel. Rates include unlimited mileage (except for a limitation of 200 km's per day for SA residents renting for a period of less than 4 days. An additional charge per km travelled thereafter will apply).

Minimum Rental Charge
The minimum rental period is 24 hours. Rentals are charged in periods of 24 hours from the date and time of checkout. A 24 hour (one day) minimum charge applies.

Availability
Certain groups and/or models may not be available at a particular branch. Models are subject to availability.

Long Rentals
Should the rental exceed 31 days, an additional rental agreement will apply for each period of 31 days. Additional vouchers will be required accordingly.

Extension of Rental
Extension of rentals beyond the original date must be authorised by Europcar. If an extension is required, please contact SouthAfriCar during office hours (weekdays from 08:30 - 16:30) by telephone or email in order to qualify for these discounted rates. If the extension is made directly with Europcar, then the more expensive Europcar extension rates will be charged. Failure to comply with this procedure will result in renter driving the vehicle without Collision Damage Waiver and/or Theft Protection and without lawful permission.

Cancellation of Rental
A cancellation fee of 10% will be levied for all reservations that are cancelled after the reservation confirmation has been issued by SouthAfriCAR. A further "No Show Fee" equivalent to one day's rental at the Europcar extension rates will apply, if the SouthAfriCAR reservation team is not notified of your cancellation prior to pickup.

Age/Drivers Licence
The minimum age for drivers is 23. Please refer to Young Driver details for renters under the age of 23. There is no maximum age. Drivers must be in possession of a valid unendorsed licence. Whilst driving clients are required to have their driver's licence in their possession at all times. A International drivers license is required for non-South African citizens (foreigners).

Young Driver
A renter who is under the age of 23, but has been in the possession of a valid unendorsed driver's licence for at least 2 years will be approved to hire the vehicle. A R165 charge per driver, per day will apply.

Forms of Payment
Rentals will only be granted to holders of a major credit card i.e. American Express, Diners Club, Visa, and MasterCard. For rentals, authorisation will be obtained. No debit cards including Mastro and Electron are accepted.
Please Note: For the groups H, O, S and E the main driver needs to present two credit cards on collection. The second credit card is only for guarantee purposes.

Classic Insurance Cover
Acceptance of this cover is compulsory for every vehicle rented out by Europcar Car Rental. Insurance cover limits the renter's liability in the event of collision or theft of the vehicle.

Classic Plus Insurance Cover
This cover provides the renter with added insurance cover, which includes a zero excess for foreigners, and an excess of R1850 - R6500 for local drivers depending on which vehicle group is chosen, in the event of collision or theft of the vehicle.

Exclusions
The renter will be liable for the full value of the damage and/or loss where such damage or loss is sustained in circumstances including but not limited to the following:

• As a result of gross or criminal negligence
• Where the vehicle is driven by an unauthorised driver i.e. a driver not specified as a driver or additional driver on the Rental Agreement.
• Driving under the influence of alcohol or illegal substances.
• Failure to obtain authorization from Europcar to extend the pre-booked rental.
• Failure to report damage or theft to Europcar and the South African police services immediately and within the stipulated time limited
• Where the vehicle has been taken beyond the borders of South Africa without the written permission of Europcar.
• Not being able to produce the keys in case of theft unless exceptional circumstances apply.
• Not reporting the exact details of the last known location of the vehicle prior to the theft.
• Collisions where no other vehicle, person, animal or object is involved, unless exception circumstances apply
• Where there has been a material breach of the Terms and Conditions of the Rental Agreement.
• Not adhering to traffic, road and driving rules and regulations
• On gravel / unsurfaced road the speed limit of 50 kph must not be exceeded.
• Not driving on the left hand side of the road.
• Unsuitable driving or road conditions
• Towing or repairs to the vehicle without authorisation
• Failure to report damages to Europcar immediately
• Failure to return keys to a authorised Europcar representative

Personal Belongings
Personal Belongings are not covered by the insurance provided.

Personal Accident Insurance
This insurance covers the renter and passengers of the rental vehicle up to a maximum of R25 000 per incident, in the event of death or permanent disability resulting from a collision with another vehicle.

Over Border Rentals
Written permission from Europcar is required before taking a vehicle beyond the borders of South Africa. An "over border" fee will be charged by Europcar for excursions into Mozambique, and by the Namibian government (charged at the border) for trips into Namibia. A drop-off charge is levied for rentals terminating outside South Africa.

• Vehicles are allowed into Botswana, Lesotho, Namibia, Swaziland, Mozambique and Zambia
• Vehicles are not allowed into Angola and Zimbabwe

• From Namibia vehicles are allowed into to Botswana, South Africa, Lesotho, Swaziland and Mozambique and Zambia. Vehicles are not allowed into Angola and Zimbabwe
• South Africa to Mozambique and Zambia - only car groups allowed are: A, T, B, C, D and F
• International passport holders (not African) are permitted to cross with groups P, W, S and E (African passport holders must have Directors approval for all rentals crossing these borders (all vehicle groups)).

• A non refundable fee will be levied for vehicles crossing the border
• Botswana: R750
• Swaziland: R750
• Lesotho: R750
• Namibia: R750
• Mozambique and Zambia: R1400
• All foreign registered vehicles entering Namibia will have to pay a Cross Border Charge. A Cross Border Certificate will be issued by the Namibian authorities and must be kept in the glove compartment or handed to the Europcar representative.
• A penalty fee of up to R5000 may be levied if the documentation is not produced/found.
• An additional excess of R7500 applies on all rentals where the accident occured in Mozambique or Zambia. For damage or loss which occurs in Botswana, Lesotho, Swaziland and Namibia, the local brochure excess of that country will apply

One Way Rentals

Domestic

For rentals terminating at a location that is a distance of 150kms or more away from the original renting branch, a R750 one-way fee applies.

International

For rentals terminating outside South Africans borders a one way fee applies:

• South Africa to Swaziland: R1200
• South Africa to Lesotho: R900
• South Africa to Botswana: R5000
• South Africa to Namibia: R5000
• Namibia to South Africa: R5000
• Namibia to Botswana: R5000

Delivery & Collection
A delivery and/or collection fee may be levied. In addition any toll fees or game park entrance fees will be billed.

Office Hours

• 25 Kilometres or less, R250
• 26 Kilometres or more, R10 per km

• 25 Kilometres or less, R460
• 26 Kilometres or more, R10 per km

Contract Fee
A contract fee of R55 per rental will be charged directly to the client at point of rental.

No Show Fee
A no show fee of 1 days rental will apply.

Additional charges / Handling fees
All fines and penalties incurred during the rental period are for the renter's own account. In addition a R550 handling fee will be levied on traffic penalties incurred. Loss of keys will result in an applicable charge being levied. A valet charge of R550 may be levied on dirty vehicles. If there is loss of or damage to the vehicle, a claim handling fee of R550 will be charged on termination of the rental. In case of a traffic fine, a Traffic fine handling fee of R220 will be levied.

Deposits - Excess and Fuel
A deposit for fuel of R2000 is required on initiation of the rental. A further R1850 to R6500 deposit is required when Classic Insurance cover is taken.

Additional Driver Surcharges

• Additional drivers are charged at R230 per rental per driver.

Additional Equipment

• Child seats are charges at R270 per rental per seat, for children of age 0-5 years.
• Second Spare Wheels at R800 per rental per wheel.
• GPS is available at R69 per day. An excess of R1500 is payable in the event of loss or damage

• A Toll fee will be charged per gantry passed @ R0.66 per km

Frequent Flyer
Clients do not qualify for Frequent Flyer miles.

Fuel
Each Europcar vehicle leaves with a full tank and the renter pays for refuelling on return. Each vehicle is refuelled on termination regardless of whether or not the fuel gauge indicates that the vehicle is full.

Rental Requirements
The client would be required to supply the following:

• Reservation number
• Credit card
• Name, address, telephone number and email address
• Local contact details
• A valid drivers license and passport. (International drivers license required for non-South African citizens).
• Email address

Payment procedures
Payment of the Basic Rental Charge is required in advance. This will be taken by SouthAfriCar by credit card 15 days before pick up date - or for late bookings, immediately after invoicing. At the counter on pick up, Europcar will separately charge either R1000 for Classic Plus Insurance or R7100 to R11300 (depending on car group) for Classic Insurance on the credit card for the fuel deposit, insurance excess (if applicable), contract fee and any optional extras which are required. On termination of the rental any relevant items will be deducted and the balance of the charge will then be refunded. Should there be any damage to the car during the rental period, Europcar reserves the right to charge a claim handling fee of R550.

Driving Requirements
What to do in case of a breakdown

• Contact Europcar on the emergency toll free number 0800 011 344 (South Africa only)
• Emergency SOS telephones are conveniently located on most major highways (South Africa only)
• Client is not to replace or repair any vehicle parts unless authorised by Europcar in writing

• Contact Europcar immediately
• A full report must be made to the nearest Police Station within 24 hours where an accident has occurred and 6 hours in case of theft.
• A case number must be obtained

Useful Information

Government Tax

• Tax is included in the rates but may be subject to change in accordance with Government Legislation in which case rates will be adjusted accordingly